Existing Tenants

This section is designed to provide useful information and resources to our existing tenants. We will be adding to this over the coming months.

Out of Hours Emergency Repair Cover

For emergency plumbing, electrical and general building repairs call Just 24/7 – 020 8979 2220
Just 24/7 will also carry out emergency boarding up and act as an emergency locksmith. (Please remember though that if you lock yourself out or lose your keys, you rather than the association will be responsible for the costs of the callout.)
For repairs to communal heating and hot water plant call S and S Burners – 020 8330 7992
For repairs to individual gas fires and boilers which we provide and maintain call Daynight – 01425 623954
For repairs to lifts call PDERS – 0207 919 9800
For emergency call outs to fire alarms provided to common parts call Chameleon – 0844 822 2888 and leave a message quoting ID number 847497 and your name address and telephone number. The duty engineer will call you back straight away.
If you smell gas or suspect a gas leak call National Grid – 0800 111 999
If there is a power cut affecting the whole house call EDF – 0800 028 0247
Repairs to TV Aerials and Door Entry Systems are not considered as emergencies and repairs to these items should be reported to the office when it re-opens on 0208 743 4422.

As out of hours callouts can cost significantly more that works carried out during normal working hours, we would ask you only to call out contractors out of hours in case of genuine emergencies. An emergency is a situation posing a health hazard, a risk of personal injury or where serious damage may be caused to your property or ours.
For the same reason the works done out of hours will be restricted to making safe only. Any further works will be organised once the office re-opens.

Who is my Housing Officer ?

Click below to view which properties each housing officer covers :-
Your Housing Officers.doc

How to Pay Your Rent Online Using Allpay

If you wish to pay your rent online, please click here

Alternatively you can use the Interactive Voice Response system. The automated telephone number for payments is:
Debit & Credit Card – 0844 557 8321
Debit Card – 0870 770 0472
The script will guide you through the process to fruition, unless direct intervention is required by an operator, which will be automatic.

Getting a Transfer

If you have lived in your home for two years, you can apply for a transfer to another of our properties. An application form is available upon request, or you can download one here :-
WPH transfer form 0609 web.pdf

If you have any health reasons for needing to move, you can also complete a health and disability assessment form. Click below to download one :-
WPH 8pp disability application v2.pdf

To accompany the transfer application form, we have produced an informative brochure ‘Transfers – What every tenant should know’. We recommend reading this before filling in the form.

Mutual Exchange

A mutual exchange involves two tenants swapping properties with one another. An exchange can take place between any Registered Social Landlord or Local Authority tenants. Please note you may only exchange with another female tenant. In 2009 7 of our tenants moved in this way.
We have a Mutual Exchange board in the reception area of our offices at 227 Wood Lane. Click below to see details of what is currently displayed :-
Mutual Exchange List 1.9.10.docx

If you would like to have your flat added, you can download the following form and email it to john.palmer@womenspioneer.co.uk
Blank Mutual Exchange Form.doc

We can also help by trying to identify possible exchange partners. Upon receiving your details, we will run them through our computer and try to match you up with anyone who has applied for a transfer and wants the type of flat you have. We can only do this for people needing the same size property, ie if you have a one bedroom flat and want a similar flat but on a different floor or in a different area.
We will write to any potential exchanges, asking if they are interested. If they are, we will pass their details on to you and you can then see if an exchange of flats can be agreed. If we don’t find a match, we will let you know.

Some councils operate their own Mutual Exchange schemes. For example – RBKC’s Mutual Exchange website Their website gives good advice and information on eligibility and clearly explains the mutual exchange process.

HomeSwapper helps around 17,000 tenants to swap every year. Women’s Pioneer are not partnered with them, so there is a fee to join. £7.45 will get you a 3 month registration.

Antisocial Behaviour

Click below to download our Antisocial Behaviour leaflet :-
ASB leaflet for web.pdf

FAQs

Click below to view a collection of FAQs. This is gradually being added to.
FAQs 10.8.10.pdf

Forthcoming Events

Tues 5 Oct – Hillingdon 60+ Fair 10am-4pm, Mall Pavilions Shopping Centre, Uxbridge. Entertainment, information and a prize draw for people aged 60 and over.

Click here to find free events going on in London.

Useful Services

One Space

One Space is the new parenting website for single parents. It’s the place to find information and ideas to help with the best, yet most challenging job- being a single parent!
Lone parents can join discussion groups, chat, watch video clips and share the ups and downs of life. By offering mutual support and friendship to each other, single parents become part of a lively national online community.
One Space is for all lone parents,whether they are pregnant, have toddlers or teenagers, are separated, divorced or widowed. There’s something for everyone.
For the first time online, lone parents get support from experienced parenting professionals encouraging them to take part, share their views and build confidence in parenting alone successfully.

The Homeless Prevention Service

The Homeless Prevention Service is a free, independent and confidential housing advice service for people living in LBHF with the aim being to prevent homelessness, provided by Staying Put Services (part of Shepherds Bush Housing Group)

Advice areas covered:

Housing Benefit (including back-dating payments)
Homelessness Prevention
Improving residents’ knowledge of available housing options
Security of tenure
Tenancy sustainment
Rent Arrears
Relationship breakdown
Possession proceedings
Disrepair
Advocacy and representation if required for County Court Hearings

Appointments and premises:

Clients will be seen by appointment Wednesdays at White City Health Centre, Australia Road, London, W12 7PH. Home visits can also be arranged.
Please phone the Homeless Prevention Caseworker, on 020 8996 8908 to make an appointment.
Click here for more info on Staying Put Services

InSTEP information service for tenants

InSTEP provides information and training services to tenants in social housing. InSTEP is a national service which offers a number of services to help tenants and landlords to work together, to inform and empower residents and to encourage tenant participation.

Services offered include:

Click here to visit the InSTEP website

St Mungo’s Wellbeing Centre

The Wellbeing Centre is open to anyone who lives in the borough of Kensington & Chelsea who may be isolated or find it difficult to access wellbeing related services.
You can choose from:

Wellbeing Centre
94 Redcliffe Gardens
Earls Court
SW10 9HH
Tel: 0207 8352979

The Camden Society

The Camden Society is a London-wide organisation that supports people with disabilites in the key areas of supported living, training, employment and leisure. Click below for information on The Central Station Programme :-
CentralStat Leaf.pdf

Wise Owls

Wise Owls provide employment and training opportunites for people between the ages of 45 and 65.

Eaves Women’s Centre

In July 2009 Eaves Housing For Women will be launching an advice and support drop in women’s centre, for women affected by domestic violence, rape, sexual abuse, women at risk of homelessness and women who have additional needs such as mental health and substance misuse. To arrange a visit, call 0207-840-7122 or email patricia.blackford@eaveshousing.co.uk

Camden Charities

Campden Charities is a local, independent, grant giving trust. The aim of the grants is to alleviate need arising from financial disadvantage exclusively within the area of Kensington. If you’ve been a continuous resident in Kensington for 2 years and in receipt of benefits, you may qualify. Grants are available for tenants of pensionable age having to manage on low incomes. Education and training grants are also available to assist in removing financial barriers to getting employment. Leaflets are available from your Housing Officer upon request.

Du-It

Du-It can carry out works directly for tenants, such as odd jobs, assembly of flat packs, re-glazing windows, hanging pictures and mirrors, small gardening jobs, laying paving, small electrical repairs, decorating, tiling, small carpentry works, small plumbing works including unblocking sinks, bath wastes and wc’s. Tel : 0800 612 9539
Please remember that if you are planning to carry out improvements to your flat, you need to get our permission first.

Useful Links

The Tenant Services Authority
The Royal Borough of Kensington & Chelsea
Advice Hub KC
London Borough of Hammersmith & Fulham
Camden Council
London Borough of Hillingdon
Wandsworth Council
Ealing Council
Harrow Council
Westminster City Council
DIY Doctor and DIY Data (useful DIY sites)
Women and Manual Trades (job and training opportunities specifically for women)