Resident Engagement and Resolution Officer recruitment
Post title: Resident Engagement and Resolution Officer
Salary: £30,273
Hours: Full Time, 35 hours per Week
Place of work 3 Angel Walk, Hammersmith, London, W6 9HX
Closing date 12 noon Tuesday 30 April 2024
Women’s Pioneer Housing is a values led organisation with residents at the core of every service we provide. The role of the Resident Engagement and Resolution Officer is multi-faceted, not only will you be driving and delivering a growing resident engagement programme you will also handle the administration and complexity surrounding formal complaints.
This is a key role to support the organisation to deliver a service responsive to our resident feedback, as well as meeting governance arrangements and external scrutiny around resident involvement and complaints.
You do not need to have direct experience in these areas, but you must be astutely organised, assertive to chase management members to meet their deadlines and be adaptable.
The transferable skills you have will allow you to work collaboratively with staff across the organisation and with our residents. Your interpersonal skills will allow you to professionally and positively interact with different groups of people, building relationships where you are trusted and inspire confidence.
You will contribute to ensuring our quality standards are met and our services deliver in meeting our resident’s expectations. To do this you will be able to translate information, policies and legislation demonstrating excellent verbal and written communication skills in your dealings with stakeholders.
To have an informal discussion about the role please contact Aishah Merchant, Customer Services Manager aishah.merchant@womenspioneer.co.uk
What we offer
We offer hybrid working and flexi time working. You will be fully enabled to work from home with a laptop and mobile phone provided. Embracing our one team ethos, our entire team work together at our head office at least one day each week which will support you in your work bringing opportunities for you to build positive relationships with colleagues actively enhancing our culture.
We will hold face to face interviews for this role on the week commencing 6th May 2024. We will contact successful applicants directly to organise interviews.
We will provide a comprehensive induction programme with an opportunity to learn, develop and drive your own work.
Our benefits package includes:
- 26 days annual leave plus bank holidays rising to 29 days after 5 years’ service.
- A generous flexi-time working arrangement, enabling you to accrue up to 26 days additional days off in lieu each year.
- A generous pension scheme
- Retail portal benefits programme
- Heath and well-benefits
- Membership with the Chartered Institute of Housing
We provide homes for women of all ages and backgrounds and work closely with our residents to review and continuously improve our homes and services. Our colleagues represent our resident communities and our workforce is also diverse. We welcome who you are, what you are and what you bring and will eradicate discrimination on the basis of race, religion, sex, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, and we work to eliminate discrimination and disadvantage caused by social class. We appreciate applicants from all backgrounds.
How do I apply?
Please send the following three documents to hr@womenspioneer.co.uk
- An up-to-date CV which shows your full career history, we recommend that this is no longer than two pages;
- A supporting statement marked “Resident Engagement and Resolution Officer” explaining why you are interested in this role and detailing how you fulfil the person specification. This is a key document supporting your application, we recommend that it is comprehensive but no longer than two pages including examples which expands on your CV.
- A completed Diversity Monitoring form.
Applications must be received by 12noon Tuesday 30 April 2024 with the subject heading “Resident Engagement and Resolution Officer”
Download the documents: