COVID-19 case numbers are rising rapidly, and the government has imposed a new four-week lockdown across England from Thursday 5th November. Full details are available on the government’s website at https://www.gov.uk/guidance/new-national-restrictions-from-5-november.
Our priority continues to be the safety and wellbeing of our staff and residents.
We are continuing to provide all essential services, and some non-essential services, subject to risk assessment.
All our staff and contractors are using safe working practices in line with government and HSE guidance. If you have any concerns, please contact us.
Our office in Wood Lane remains closed to visitors except for essential pre-arranged appointments, e.g. for tenancy sign-ups. Housing Officers will seek to deal with most issues by telephone.
The Managers at our schemes for older women will continue to attend the schemes each day. Estate Services Officers will continue to visit properties regularly to check on the quality of estate services and to carry out health and safety checks. Most repairs and maintenance works will continue, but we will risk assessing in each case. The kitchen and bathroom programme in residents’ homes will pause for four weeks.
If you need any support to access services, please get in touch, e.g. if you are affected by the loss of earnings due to the coronavirus, we have trained specialist staff who can help you claim the financial support the government has put in place.
We know that this is a worrying time for everyone. We are here to help.
Details of how to contact us are available here: