Women's PioneerFacilities Management & Customer Contact Administrator job vacancy

Facilities Management & Customer Contact Administrator job vacancy

Salary:                        £15,893 pa (FTE £22,250)

Hours:                        Part Time 25 hours per Week

Place of work             227 Wood Lane London W12 0EX

Closing date              Midnight 17 August 2020

Women’s Pioneer Housing has a rich history of housing women. In October 2020, we will celebrate 100 years of providing homes for women in London. Our vision is to make a positive difference in women’s lives. Our mission is to provide homes and services, which offer a springboard to independent women to achieve their potential. Our values, co-created with our staff and residents, reflect both our history and our future: Positivity, Integrity, One team, Never forgetting the customer, Equality, Empowerment and Responsibility.

Our team has embraced an exciting period of change and modernisation delivering our patch-based working approach where frontline staff work as one team helping each other to deliver services and support our residents’ independence and well-being.

The work of our front line staff is achieved with the assistance of the wider team working with colleagues to provide a cohesive service, which puts residents at the heart of everything we do.

As part of the ongoing transformation of our services, we have a new role in presenting an exciting and rare opportunity to join a specialist organisation championing women’s housing issues.

We are looking for a Facilities Management & Customer Contact Administrator to support to the Corporate Services Team, a key area of our operational activity.

Your professionalism and excellence in customer service is the foundation of this crucial role as you will be the first point of contact for all enquiries from our external customers. You will be a point of knowledge for internal customers and these skills will require you to adapt to provide an appropriate response both in person and in writing. In addition, you will be well organised to enable you to coordinate activities within a clear framework, and on occasions, to tight deadlines. This methodical approach will enable you to identify and organise the procurement of equipment and services for the efficient operation of our head office and satellite offices. Excellent IT skills will propel these activities so that our quality standards are met and our services to deliver to a target.

You will have previous experience of working in a busy environment with members of the public and embrace working collaboratively as part of a team but able to use your initiative to be proactive when needed. You will work closely with other team administrators further enhancing your exposure to many aspects of our operational activity.

We will provide a comprehensive induction with further opportunities for learning to support you in your development and drive your own work.

We have re-evaluated how we work since the global pandemic; your work pattern may take a blended approach between working from our head office and working from home.  We have a generous flexi-time working arrangement, 26 days annual leave plus bank holidays, access to a discounted retail portal and a generous pension scheme.

How to apply: 

  • Provide an up-to-date CV which shows your full career history – we recommend that this is no longer than two pages;
  • A supporting statement marked “Facilities Management & Customer Contact” explaining why you are interested in this role detailing how you are a good candidate for this post and how you fulfil the person specification. We recommend that this is no longer than two pages, please make sure you include examples and expand on your CV.
  • A completed Diversity Monitoring form. Click here to download it 
  • Applications must be received by midday 17 August 2020 and sent to [email protected]

Interviews for this role will be held remotely via video conference call on 24 August 2020.

Please read the Job Description and Person Specification here:
Facilities Management & Customer Contact Administrator JD

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