The Housing Ombudsman Service published a new Complaint Handling Code in July 2020, setting out a good practise that will allow landlords to respond to complaints effectively and fairly. Landlords had to review their complaint policy in light of the Code by 31st December 2020.
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We reviewed our Complaints Policy and consulted with over 200 residents about it in September 2020 and the Resident Engagement and Scrutiny Panel (RESP) in November 2020. Our revised Complaints Policy is compliant with the Housing Ombudsman Service new Complaint Handling Code. You can find it here: