Women's PioneerResidentsMaintenance and Emergencies

Maintenance and Emergencies

Repairs

To contact our repairs team, call our office on 020 8749 7112 and press 1 for repairs. Our office hours are 09:30 – 17:30.

Emergency Repairs

If you have an emergency, please call our hotline on 020 8743 4422.

If an emergency occurs outside office hours, here’s who to contact. Please note that if you call a contractor out, but it is not an emergency you will be charged.

What’s the problem? Who to call
Building Maintenance (roofing, windows, carpentry, plumbing and electrical):
Confirm when calling that you are a
WPH tenant
24 Hour Solutions
0845 544 2842
 

All heating and hot water including individual boilers, radiators, heating controls and communal boilers:
Please leave your full name, telephone number and address when calling S&S Burners. They will be able to contact you back as soon as possible.

S&S Burners
020 8330 7992
 

Warden Call systems

 

S.E.A
01322 619 155

 

Lifts breakdown

 

Specialist Lift Services
01732 455 771

 

Faulty fire alarms in a shared part
of your building
(You will need to provide your name, contact number, site address and brief summary of the problem.)

Chameleon
0175 724 4511
 

Gas leak

 

The National Grid
0800 111 999

 

Power cut to the whole house

 

UK Power Network
0800 056 6341 or 0333 32 32 105

 

Locksmiths
*Remember, if you lock yourself out or lose your keys, you’ll be liable for call-out costs

Hagan Locksmiths
0800 865 4808

Some repairs are the responsibility of tenants, the most common are:
Changing light bulbs (unless you are 75 or over, or the bulb is in a very awkward location), replacing tap washers, clearing blocked sinks or toilets, replacing lost or stolen keys, re-glazing broken windows and fixing broken toilet seats.

Click here for the full list of tenant responsibilities...

  • Door bells
  • Curtain battens, coat hooks and rails
  • Sink/bath chain and plugs
  • W.C. seats and covers
  • Internal door handles and catches
  • Electrical faults arising from the use of faulty appliances
  • Plugs, fuses and light bulbs (except for common parts)
  • Minor plaster cracks and internal decorations
  • Any appliance, structure or installation which was not supplied by us
  • Drying lines or rotary clothes dryers
  • Cleaning extractor filters
  • Securing loose floorboards
  • Replacement or additional keys
  • Arranging access to flat where keys are stolen or mislaid
  • Re-glazing broken windows
  • Tap washers
  • Blocked sinks, basins and toilets
  • If you prefer to pay a contractor to carry out the work, we may be able to recommend one

For market rent tenants we offer additional repairs, including to the kitchen white goods that we have supplied.

For leaseholders, repair responsibilities are set out in the lease. In summary, Women’s Pioneer Housing will maintain the structure and exterior, the shared areas (such as entrance halls and stairways), any common supplies of gas, water, electricity and plumbing; leaseholders will contribute to these costs. Leaseholders are fully responsible for repairs inside their flats.

If you have bulky items to dispose of such as TV sets, fridges, sofas please contact your local council to arrange for them to be collected. There may be a charge for this. Alternatively you may want to offer them to a recycling service such as freecycle or find out if a charity shop would like the item.

Bulky and electrical items

If you have bulky items to dispose of such as TV sets, fridges or sofas, please contact your local council to arrange for them to be collected. There may be a charge for this. Alternatively you may want to offer them to a recycling service such as freecycle, or find out if a charity shop would like the item.

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