Women's PioneerResidentsTenant Involvement

Tenant Involvement

Tenant Involvement

It is important to us to listen and act on our tenant’s views. We welcome the involvement of our tenants, through individual feedback, through residents associations and Resident Scrutiny & Engagement Panel (more details below).  Involvement can result in improvements to the services we provide and it makes our staff more accountable.  When we know what tenants’ concerns are we can find ways of improving the information we provide, and we can make changes where that’s practical.

There is an active Resident’s Association for residents at Pioneer Way in W12, if you would like details of this please contact us at [email protected]

Resident Engagement Strategy

In January 2018 our Board approved our new resident engagement strategy. This involves our tenants in our work, learning from your views and adapting our policies, procedures and approach in response. Find the link to the full strategy here.

The Resident Scrutiny & Engagement Panel

The Resident Engagement and Scrutiny Panel (RESP) is a group of residents who meet monthly to scrutinise our performance, work with us to engage with a wider range of residents and run ‘task and finish groups’. Task and finish groups focus on a specific area of our service for a short period of time, and are chaired by one or two members of RESP who engage with other residents. Residents from across WPH will be invited to join task & finish groups. Having more residents involved should make it easier to identify where changes are needed. WPH staff and residents will work together to make recommendations for change to the Board.

The RESP is made up of the following residents:

Laura Hardin (chair)

Christine Phillips

Maria Caruana

Diane Humphrey

Lorraine Baxter

Lillian Baker

Patricia Knight



Natalie Loubier

Jacqueline Anda

If you have any queries about RESP, or would like to express an interest to join the panel please email [email protected]

Previous scrutiny panel reports 

The Women’s Pioneer Housing Association Tenant Scrutiny Panel started work in 2015, and produced three reports. The terms of reference for the Scrutiny Panel are here.

Their first report was on our complaints process (click here to view), the second review on our service charges (click here to view) and their final report on communications, available to view here.

Marcia Davies, chair of the Tenant Scrutiny Panel, presents to the Board

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