Tenant Scrutiny Panel
Our Tenant Scrutiny Panel started work in 2015 and has produced two reports so far on the complaints process (click here to view), and on service charges which is due for review by our Board shortly.
We welcome the involvement of our tenants, through individual feedback, through residents associations and our Tenant Scrutiny panel. Involvement can result in improvements to the services we provide and it makes our staff more accountable. When we know what tenants’ concerns are we can find ways of improving the information we provide and we can make changes where that’s practical.
There are two active residents associations, one for tenants of a scheme in W12 and one for all Women’s Pioneer Housing tenants. If you would like details for either of these, please contact us.